PNC hiring bilingual (Korean-English) Sales Representative Specialist.

PNC is hiring a bilingual Sales Representative Specialist fluent in both Korean and English for its downtown Pittsburgh location.

Job Profile

• Performs customer service and sales support activities and initiatives. Transitions the conversation to present sales opportunities to increase share of wallet to higher valued customers, handles inquiries, and cross-sells home secured lending products. Specialty roles support a complex dedicated suite of products/services, service a sophisticated client base, and/or leverage an advanced process or tool to support PNC customers.
• Receives, investigates, and responds to customer service and sales inquiries regarding all retail products, services and issues via all channels through which customers are served. Interacting with line of business partners. Performs outbound call activities as defined by business needs.
• Cross-sells applicable products and services. Recommends appropriate solutions. Follows defined treatments and/or employs active listening skills to present alternative solutions.
• Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions. Handles complex or reoccurring issues to management. Serves as a coach or mentor and may serve as a trainer to the sales team.
• Documents customer interactions, results of sales activities, and completes service requests.

More details available at the job posting on PNC.com.