Pittsburgh-based
Ariba is again hiring a bilingual Chinese-English Procurement Operations Specialist for an 8:00 pm to 5:00 am shift. An excerpt from the
job posting:
The Customer Support Specialist is the face and voice of Ariba to our customers, building relationships in each interaction. Specialists help our customers maximize the benefits of Ariba solutions to facilitate a global exchange of goods and services in the world’s largest business to business trading community. They use their expertise and collaborate with team members and customers across the globe to provide detailed solutions that exceed expectations.
Duties and Responsibilities
• Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of email, webform and phone.
• Resolves 80% of issues without escalation.
• Respond to customer inquiries in a timely manner and within service level objectives.
• Successfully documents all requests through the CRM system while adhering to all documented procedures.
• Provides general assistance to other teams within Global Customer Support and Ariba.
• Conducts all customer interactions in a manner that presents Ariba in a positive light. Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Ariba.
• Ensures that individual performance meets or exceeds the department standards.
• All other duties as assigned.
Additional details and application information are
available on the SAP website.
