DialAmerica is hiring a part-time
Korean-English bilingual call center sales representative for its downtown Pittsburgh office.
As a Call Center Sales Representative, you will ensure a memorable customer service experience by using questioning and listening skills to determine the customer’s needs and help them select the appropriate products and services.
Specific duties for this CSR role include:
- Answering customer requests or inquiries
- Upselling products and/or services to the customer
- Identifying and resolving customers’ issues using problem-solving skills
- Building a positive rapport across a variety of personality types
- Continually maintaining a working knowledge of our clients’ products, services and promotions
- Putting the customer first and remaining polite and professional at all times
- Documenting all customer information, communications and sales in CRM system
