The Customer Support Specialist is the face and voice of Ariba to our customers, building relationships in each interaction. Specialists help our customers maximize the benefits of Ariba solutions to facilitate a global exchange of goods and services in the world’s largest business to business trading community. They use their expertise and collaborate with team members and customers across the globe to provide detailed solutions that exceed expectations.The shifts are 7:00 pm to 4:00 am or 8:00 pm to 5:00 am, in order to accommodate East Asian time zones. More details are in the job ad, and those interested and qualified may apply online.
Duties and Responsibilities
• Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of email, webform and phone.
• Resolves 80% of issues without escalation.
• Respond to customer inquiries in a timely manner and within service level objectives.
• Successfully documents all requests through the CRM system while adhering to all documented procedures.
• Provides general assistance to other teams within Global Customer Support and Ariba.
• Conducts all customer interactions in a manner that presents Ariba in a positive light. Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Ariba.
• Ensures that individual performance meets or exceeds the department standards.
• All other duties as assigned.
Basic Minimum Qualifications
•Bachelor’s degree or 2-year Technical school degree preferred.
•Fluency in Chinese (Mandarin), Korean and Japanese
Preferred Qualifications
• Technical aptitude. Knowledge in computer hardware and software applications along with experience using the Internet.
• Minimum of 1 year work experience preferred.
• Customer focus and stress tolerance.
• Superior communication and telephone skills.
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• Strong troubleshooting and problem-solving skills.
• Ability to adapt support style to align with the technical capabilities of the customer.
• Previous customer service experience strongly desired.
• Fluency in at least one foreign language is highly desirable.
• Experience or education in working with individuals from diverse cultures preferred.
Ariba, Inc. is an EEO/Affirmative Action employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected category.
Friday, May 8, 2015
Immediate openings in Pittsburgh for Japanese, Korean, Mandarin speakers to work overnight shifts.
Ariba---"the global leader in business commerce networks, supporting more than $450 billion dollars in yearly trade between over 1 million connected companies"---is hiring Customer Support Specialists fluent in Japanese, Korean or Mandarin to work overnight shifts in its Pittsburgh office downtown. An excerpt from the job ad, posted today:
Thursday, May 7, 2015
Japanese language exchange at Kenmawr Apartments, May 15.
The Japan-America Society of Pennsylvania will hold its fourth Japanese language exchange at Shadyside's Kenmawr Apartments on Friday, May 15. From the JASP's Facebook page:
Join us for JASP's fourth language mixer! The language mixer will be held on Friday, May 15th from 4:00 to 6:00 pm at the Kenmawr Apartments. Kenmawr Apartments is right off the B route for CMU students and off the 71B PAT Bus route for Pitt students. The mixer is always a good chance to learn more about the Japanese language and connect with Pittsburgh's Japanese community.The apartment complex at 401 Shady Ave. (map) has a large number of Japanese residents who work and study in the city, and often hosts cultural events for its international residents. Friday's event runs from 4 to 6 pm.
The flowers in the poster is a suzuran, or lily of the valley, the birth flower of May.
Labels:
Events,
Japan,
Pittsburgh
Pittsburgh Bonsai Society Bonsai Show, May 30 and 31.
The 34th annual Bonsai Show will be held at Phipps Garden Center in Shadyside (map) on May 30 and 31. It's presented by the Pittsburgh Bonsai Society and is free and open to the public from 10:00 am to 5:00 pm on Saturday the 30th, and from 10:00 am to 4:00 pm on the 31st.
Labels:
Events,
Japan,
Pittsburgh
Monday, May 4, 2015
Kang hits first home run of Major League career.
On Sunday, May 3, Jung-ho Kang hit the first home run of his Major League Baseball career in the 9th inning against the Cardinals' Trevor Rosenthal. Kang is the first Korean position player in Pittsburgh Pirates history.
Labels:
Korea,
Pittsburgh,
Sports
Sunday, May 3, 2015
Opening Reception for Wuhan University Photography Exhibition at Pitt, May 7.
The University of Pittsburgh Asian Studies Center presents the opening ceremony for a Wuhan Photograph Exhibition on Thursday, May 7. From the ASC event listing:
The opening of an exhibition devoted to the longstanding collaboration and goodwill between the University of Pittsburgh and Wuhan University. Remarks will be given by Professor Han Jin, Chair of the University Council, Wuhan University; and Albert J. Novak, Jr., Vice Chancellor, University of Pittsburgh. Please RSVP to Lynn Kawaratani at lyk12@pitt.edu.The Chinese city of Wuhan is a Sister City of Pittsburgh. The ceremony runs from 9 to 10 am on the 7th floor of Alumni Hall (map) and, as the poster says, RSVP is required by May 4.
Labels:
China,
Events,
Pittsburgh
Saturday, May 2, 2015
Shadyside Hospital's Japanese garden in spring.
A few photos of the Japanese garden at Shadyside Hospital, taken April 29. Unfortunately, I seem to have missed most of the sakura by a few days.
Reads a plaque at the entrance:
This garden is a gift from Dr. Kazuo Kodera in honor of nurses. It is a place for health care providers to think about our friends around the world and to reflect on the meaning of our work, which i to care for one another. It is a place to find new friendships, to find new hope, and to find peace.A September 2008 Japan-America Society of Pennsylvania newsletter tells more:
We hope you enjoy your time here.
September 2005
Outside the main entrance of Shadyside Hospital, a quiet and unassuming oasis lies. The serene Japanese garden was made in honor of nurses. The trees are a gift from Dr. Kazou Kodera, Japanese director of the English Society Institute in Tokyo.A plaque closer to the entrance, at a smaller garden, tells visitors that the garden is dedicated to the Matsudaira's first son, Shinya, who died in 1995.
Here are a few photos from a visit in March 2014.
Hong Kong film Chungking Express (重慶森林) at Maridon Museum, May 9.
The Maridon Museum will show the 1994 Wong Kar-wai movie Chungking Express (重慶森林) on May 9 as part of its Hong Kong Film Series. A 1996 Roger Ebert review provides a summary:
If you are attentive to the style, if you think about what Wong is doing, "Chungking Express” works. If you're trying to follow the plot, you may feel frustrated. As the film opens, we meet a policeman named He Qiwu (Takeshi Kaneshiro), who wanders the nighttime city, lonely and depressed, pining after a girl who has left him. He gives himself 30 days to find another girl, and uses the expiration dates on cans of pineapple as a way of doing a countdown. A new woman walks into his life: the woman in the wig (Brigitte Chin-Hsia Lin), who is involved in drug deals.The movie starts at 1:00 pm. The Maridon, an Asian art museum, is located at 322 North McKean St in downtown Butler (map), roughly 40 miles north of Pittsburgh.
We expect their relationship to develop in conventional crime movie ways, but instead, the film switches stories, introducing a new couple. The first cop hangs out at a fast-food bar, where he notices an attractive waitress (Faye Wang), but she has eyes only for another cop who frequents the same restaurant (Tony Chiu-Wai Leung). He scarcely notices her, but she gets the keys to his apartment, and moves in when he isn't there -- cleaning, redecorating, even changing the labels on his canned food.
Thursday, April 30, 2015
Found it!: Pittsburgh's Asia Way.
The intersection of Asia Way and Cypress St. in Bloomfield (map). "Asia Alley" can be seen on maps dating back to at least 1899.
Labels:
Pittsburgh
Tuesday, April 28, 2015
Korean Heritage Room in Cathedral of Learning slated for November 15 dedication.
One design by Arumjigi (아름지기)
The Korean Heritage Room in the University of Pittsburgh's Cathedral of Learning has been in development for nearly a decade. In 2007, then-Chancellor Nordenberg allotted room 304 to the Korean Heritage Room Committee, and subsequent news articles always put its open a few years away. In the Spring 2015 Nationality Rooms Newsletter, released today, we learn that the dedication ceremony will be held on November 15. In the Message from the Director, on page 3, Director E. Maxine Bruhns writes:
The Korean Heritage Room’s walls, ceiling and floor arrived in a seaborne container on a truck March 27. Construction will begin in May when six Korean carpenters and three supervisors will construct the Room based on a 14th Century academic structure in Seoul.Details continue to be sparse, though a pamphlet circulated at the 2012 Korean Food Bazaar talks about the proposed layout:
The design of the KHR is faithfully based on our historic academic institution, Sungkuenkwan. The room wil be equipped with a state-of-the-art audiovisual system including an interactive touch screen LCD monitor. Thus through this endeavor, we will have an opportunity to showcase our splendid 5000-year history and cultural image, as well as the intellectual and economic prosperity of South Korea.And the Korean Heritage Room Committee website wrote, in 2012, on the design and planning:
In July 2009, the team including two candidate architects visited Pitt and met with the University architect for briefing of requirements related to the project. Ms. Minah Lee of Coparch Studio in Seoul was eventually selected as the primary architect. She, together with Mr. Young Suk Jang of Arumjigi Culture Keepers and Professor Bong Ryol Kim of Korea National University of Arts, returned in February 2012 and presented a detailed design of the KHR to the Pitt contingency and the U.S. architects including Mr. Park Rankin of the University and Mr. Kenneth Lee of McLachlan, Cornelius & Filoni. The overall design concept of the KHR room was well-received, and only a few minor details are yet to be determined.This duality is a common theme in Korean national brand marketing, and this room will reflect both a traditional image of Korea (at least a traditional image of old Korean universities) and a modern one, given that South Korea is an industry-leader in electronics (like the touchscreen monitors made by Samsung and LG, for instance).
In addition to the rendering by Arumjigi atop the post, a few other concept drawings have appeared online. Details are a bit inconsistent, owing to the duration of the project, the number of consultants involved, and the lack of updates by the KHRC and the designers.
A pamphlet from 2009 by 내촌목공소 (.pdf) has more details about dimensions and building materials of the design by architect Minah Lee:
via 내촌목공소 (Naechon Carpenter's Workshop).
The Cathedral of Learning has dozens of Nationality and Heritage Rooms on its first and third floors which
represent the culture of various ethnic groups that settled in Allegheny County and are supported by these cultural groups and governments.
Labels:
Korea,
Pittsburgh
2015 Donnie Yen movie Kung Fu Killer (一個人的武林) at Hollywood Theater, May 1 through May 4.
The Hollywood Theater in Dormont will show 2015's Kung Fu Killer (一個人的武林) from May 1 through May 4. Wikipedia provides a summary of the movie, which is now commonly known as Kung Fu Jungle in English:
Hahou Mo, a martial arts expert and police self-defense instructor (Donnie Yen) is incarcerated for involuntary manslaughter during a fight with an opponent. Three years later, a vicious killer (Wang Baoqiang) emerges and starts killing retired martial arts masters that Hahou knows. With his own personal agenda, Hahou reveals he knows the killer's next intended victims and offers to aid Inspector Luk Yuen-Sum (Charlie Young) in capturing the killer with his martial arts skills and knowledge in exchange for his freedom.Tickets are available online via the theater's calendar. The theater is located at 1449 Potomac Ave. in Dormont (map), and is accessible by Pittsburgh's subway/LRT at a block south of Potomac Station.
Labels:
China,
Events,
Hong Kong,
movies,
Pittsburgh
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