The Customer Support Specialist is the face and voice of Ariba to our customers, building relationships in each interaction. Specialists help our customers maximize the benefits of Ariba solutions to facilitate a global exchange of goods and services in the world’s largest business to business trading community. They use their expertise and collaborate with team members and customers across the globe to provide detailed solutions that exceed expectations.The shifts are 7:00 pm to 4:00 am or 8:00 pm to 5:00 am, in order to accommodate East Asian time zones. More details are in the job ad, and those interested and qualified may apply online.
Duties and Responsibilities
• Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of email, webform and phone.
• Resolves 80% of issues without escalation.
• Respond to customer inquiries in a timely manner and within service level objectives.
• Successfully documents all requests through the CRM system while adhering to all documented procedures.
• Provides general assistance to other teams within Global Customer Support and Ariba.
• Conducts all customer interactions in a manner that presents Ariba in a positive light. Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Ariba.
• Ensures that individual performance meets or exceeds the department standards.
• All other duties as assigned.
Basic Minimum Qualifications
•Bachelor’s degree or 2-year Technical school degree preferred.
•Fluency in Chinese (Mandarin), Korean and Japanese
Preferred Qualifications
• Technical aptitude. Knowledge in computer hardware and software applications along with experience using the Internet.
• Minimum of 1 year work experience preferred.
• Customer focus and stress tolerance.
• Superior communication and telephone skills.
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• Strong troubleshooting and problem-solving skills.
• Ability to adapt support style to align with the technical capabilities of the customer.
• Previous customer service experience strongly desired.
• Fluency in at least one foreign language is highly desirable.
• Experience or education in working with individuals from diverse cultures preferred.
Ariba, Inc. is an EEO/Affirmative Action employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected category.
Join us for JASP's fourth language mixer! The language mixer will be held on Friday, May 15th from 4:00 to 6:00 pm at the Kenmawr Apartments. Kenmawr Apartments is right off the B route for CMU students and off the 71B PAT Bus route for Pitt students. The mixer is always a good chance to learn more about the Japanese language and connect with Pittsburgh's Japanese community.The apartment complex at 401 Shady Ave. (map) has a large number of Japanese residents who work and study in the city, and often hosts cultural events for its international residents. Friday's event runs from 4 to 6 pm.
The flowers in the poster is a suzuran, or lily of the valley, the birth flower of May.
The opening of an exhibition devoted to the longstanding collaboration and goodwill between the University of Pittsburgh and Wuhan University. Remarks will be given by Professor Han Jin, Chair of the University Council, Wuhan University; and Albert J. Novak, Jr., Vice Chancellor, University of Pittsburgh. Please RSVP to Lynn Kawaratani at lyk12@pitt.edu.The Chinese city of Wuhan is a Sister City of Pittsburgh. The ceremony runs from 9 to 10 am on the 7th floor of Alumni Hall (map) and, as the poster says, RSVP is required by May 4.
This garden is a gift from Dr. Kazuo Kodera in honor of nurses. It is a place for health care providers to think about our friends around the world and to reflect on the meaning of our work, which i to care for one another. It is a place to find new friendships, to find new hope, and to find peace.A September 2008 Japan-America Society of Pennsylvania newsletter tells more:
We hope you enjoy your time here.
September 2005
Outside the main entrance of Shadyside Hospital, a quiet and unassuming oasis lies. The serene Japanese garden was made in honor of nurses. The trees are a gift from Dr. Kazou Kodera, Japanese director of the English Society Institute in Tokyo.A plaque closer to the entrance, at a smaller garden, tells visitors that the garden is dedicated to the Matsudaira's first son, Shinya, who died in 1995.
If you are attentive to the style, if you think about what Wong is doing, "Chungking Express” works. If you're trying to follow the plot, you may feel frustrated. As the film opens, we meet a policeman named He Qiwu (Takeshi Kaneshiro), who wanders the nighttime city, lonely and depressed, pining after a girl who has left him. He gives himself 30 days to find another girl, and uses the expiration dates on cans of pineapple as a way of doing a countdown. A new woman walks into his life: the woman in the wig (Brigitte Chin-Hsia Lin), who is involved in drug deals.The movie starts at 1:00 pm. The Maridon, an Asian art museum, is located at 322 North McKean St in downtown Butler (map), roughly 40 miles north of Pittsburgh.
We expect their relationship to develop in conventional crime movie ways, but instead, the film switches stories, introducing a new couple. The first cop hangs out at a fast-food bar, where he notices an attractive waitress (Faye Wang), but she has eyes only for another cop who frequents the same restaurant (Tony Chiu-Wai Leung). He scarcely notices her, but she gets the keys to his apartment, and moves in when he isn't there -- cleaning, redecorating, even changing the labels on his canned food.
The Korean Heritage Room’s walls, ceiling and floor arrived in a seaborne container on a truck March 27. Construction will begin in May when six Korean carpenters and three supervisors will construct the Room based on a 14th Century academic structure in Seoul.Details continue to be sparse, though a pamphlet circulated at the 2012 Korean Food Bazaar talks about the proposed layout:
The design of the KHR is faithfully based on our historic academic institution, Sungkuenkwan. The room wil be equipped with a state-of-the-art audiovisual system including an interactive touch screen LCD monitor. Thus through this endeavor, we will have an opportunity to showcase our splendid 5000-year history and cultural image, as well as the intellectual and economic prosperity of South Korea.And the Korean Heritage Room Committee website wrote, in 2012, on the design and planning:
In July 2009, the team including two candidate architects visited Pitt and met with the University architect for briefing of requirements related to the project. Ms. Minah Lee of Coparch Studio in Seoul was eventually selected as the primary architect. She, together with Mr. Young Suk Jang of Arumjigi Culture Keepers and Professor Bong Ryol Kim of Korea National University of Arts, returned in February 2012 and presented a detailed design of the KHR to the Pitt contingency and the U.S. architects including Mr. Park Rankin of the University and Mr. Kenneth Lee of McLachlan, Cornelius & Filoni. The overall design concept of the KHR room was well-received, and only a few minor details are yet to be determined.This duality is a common theme in Korean national brand marketing, and this room will reflect both a traditional image of Korea (at least a traditional image of old Korean universities) and a modern one, given that South Korea is an industry-leader in electronics (like the touchscreen monitors made by Samsung and LG, for instance).
represent the culture of various ethnic groups that settled in Allegheny County and are supported by these cultural groups and governments.
